Privacy Policy

At Resurgence we are committed to protecting and respecting your privacy. This policy outlines details of the information that we collect, store and process, and the measures we take to protect and safeguard this information. 

Who are we?

Resurgence Novels Limited is a limited company registered in the UK, Resurgence Novels Limited  trades as Resurgence. (Company number 13893331) with registered address 57 Jordan Street, Liverpool, Merseyside, England, L1 0BW. For the purposes of this privacy policy Resurgence is the ‘Data Controller’ and assumes that role under UK and European Law.

Resurgence is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. Our processing basis for this communication is Consent, which you will be requested for at the time you submit the form:

Information you provide through the website:

If you fill in our waiting list form, you provide us with some details:

  • Full Name (required)
  • Email address (required)

Your email address will be used to send you updates from Resurgence. This may include details of the app launch, details of new features and upcoming updates to the application. Our processing basis for this communication is consent, which you will be requested for at the time you submit the form.

If you fill in our contact form, you provide us with some details:

  • Full Name (required)
  • Email address (required)
  • Are you a Reader, Author or Both? (required)
  • Message (required)

Your email address will be used to contact you to directly answer your general enquiry. Our processing basis for this communication is consent, which you will be requested for at the time you submit the form.

If you fill in our Author Submission form, you provide us with some details:

  • First Name (required)
  • Last Name (required)
  • Email address (required)
  • Sample work submission (required)

Your email address will be used to contact you to directly answer your submission query. Our processing basis for this communication is consent, which you will be requested for at the time you submit the form.

If you fill in our Newsletter form, you provide us with some details:

  • Full Name (required)
  • Email address (required)

Your email address will be used to send you updates from Resurgence. This may include updates from the team at Resurgence, and details of new features and upcoming updates to the application. Our processing basis for this communication is consent, which you will be requested for at the time you submit the form.

 

We may retain a record of any contact you make with us.

 

How long do we hold data for?

Resurgence only retains data for as long as it is strictly required. This means data that you provide through the contact forms is held for no more than 24 months. After this time all stored data will be removed from our live systems in accordance with our data policy.

If you opt out of communications your data will be held for 12 months and then deleted in accordance with our data policy.

Who has access to your data?

We won’t share or sell your information or allow the use of your information for marketing from third parties, however we may share relevant information with our suppliers to help us deliver our services to you. Resurgence will not sell or rent your information to third parties, and we do not share information for marketing purposes with any third parties 

Resurgence may share data with 3rd party suppliers working on our behalf – this includes contractors, agents and other subcontractors who work for Resurgence to provide services and complete tasks for the delivery of our service. Where such a relationship is in place there are contractual safeguards in place to protect your information. Resurgence will only share data that is relevant to the tasks being completed and to the delivery of service to you, and where possible the data will be anonymised. None of these organisations and individuals are permitted to use the data for any other purpose.

At any time you will be free to remove consent by contacting us at info@resurgencenovels.com

 

How will we keep your data secure?

All of our services run over HTTPS using TLS ensuring data transmitted between the application/website and our servers is secure. We take lengths to ensure that the network environment in which the application/website is hosted is kept secure by following best practices and ensuring that security updates are applied in a timely fashion.

 

 How do we support your rights?

You have the right to request confirmation that your information is being processed, access to it (through us providing a copy) and other information about how we process your personal data.

We will not contact you for marketing purposes by email unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: info@resurgencenovels.com

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at info@resurgencenovels.com

You have the right to ask for a copy of the information Resurgence holds about you. We will provide any information free of charge, please email info@resurgencenovels.com with a copy of a valid ID (passport or driving licence).

You have the right to ask us to erase or delete your information where there is no reason for us to continue to process it. This right would apply if we no longer need to use it, where you withdraw your consent for us to process special categories of your information, or where you object to the way we process your information.

You have the right to ask us to restrict or block the processing of your information. This right applies where you believe the information is not accurate, you would rather we block the processing of it rather than erase your information.

You have the right to port your information by obtaining it from us to reuse for your own purposes across different services. This allows you to move personal data easily to another organisation, or to request us to do this for you.

 

Right to remove consent

Where we rely upon your consent to perform data processing we allow you to revoke the previously granted consent by contacting us at info@resurgencenovels.com whereupon we will comply with your request.

 

Use of cookies

Like many other websites and apps, Resurgence uses cookies. Cookies are small pieces of information sent by an organisation to your computer or device and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better, more personalised service.

 

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website. For further information about cookies and how to disable them please to go www.aboutcookies.org or www.allaboutcookies.org

Cookies can be first-party or third-party. A first-party cookie is one that you receive directly from Resurgence when visiting our Site. A third-party cookie is one that you have received from another party, such as Google. We do not control what third parties do on other sites. However, we may work with certain third-party providers such as Google, to permit their cookies to function through our site so we can learn more about your web experience on our site and better personalise our services for you.

A list of specific cookies which we use:

Google Analytics 

Our site uses Google Analytics, a web analytic service provided by Google, Inc. Google Analytics uses javascript ad cookies to help us analyse how visitors use the site. For more information on Google Analytics cookies, visit www.google.com/policies. To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. This allows you to download and install a Google Analytics cookie-free web browse

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HubSpot

Our Site employs HubSpot, which collects personal identifying information by using javascript and cookies to help us analyse how visitors use the site. HubSpot’s products help us to identify site visitors, analyse email campaigns, track site contact forms and monitor Google AdWords click through. Anonymous visitor tracking information may be shared with other HubSpot customers. For more information about HubSpot cookies, please visit legal.hubspot.com/privacy-policy.

Please visit https://knowledge.hubspot.com/articles/kcs_article/reports/what-cookies-does-hubspot-set-in-a-visitor-s-browser for more detailed information on the cookies below:

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HotJar

Hotjar is an analytics and feedback tool that we use to understand how our website is used and improve usability. Hotjar sets cookies to help us track behaviour across pages and to control visitor polls. The cookies carry no personally identifiable information.

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CloudFlare

Review of Policy

We regularly review our policies – the last review of this policy was undertaken when first created in September 2022.

 

Contact Us

We can be reached with any inquiries by email:

Email: info@resurgencenovels.com

 

Resurgence Novels Limited .

57 Jordan Street, Liverpool, Merseyside, England, L1 0BW